Data Deletion Instructions

WA Platform ("the Platform") processes data on behalf of the businesses that use it ("Clients"). Follow the section that applies to you.

A. You received a WhatsApp message from a business

1. Stop the messages: reply STOP to the business's WhatsApp message. You are opted out automatically and that business can no longer message you through the Platform.
2. Ask for your data to be deleted: email info@asrit.in with the subject "Data deletion request" and include your WhatsApp number (with country code) and, if you know it, the name of the business that messaged you. We may ask you to confirm the number by replying from it on WhatsApp.
3. Within 30 days we delete your name and message history from the Platform (or pass the request to the business responsible for the data) and confirm by email. If you opted out, we keep only your number with an opt-out flag so that you are not messaged again; tell us if you do not want this and we will check whether the law allows us to remove it. Records we must keep by law are kept only for the period the law requires.

Messages stored on your own phone, and WhatsApp's own copies, are controlled by you and by WhatsApp.

B. You are a business using the Platform

1. Disconnect WhatsApp: in Meta Business Settings (business.facebook.com → Settings → Accounts → WhatsApp accounts → your account → Partners / Apps), remove ASR's app, or ask us to do it. We delete your access tokens when access is removed.
2. Delete your account and data: an account administrator emails info@asrit.in from the registered email address with the subject "Account deletion – <company name>".
3. Within 30 days we delete your users, API keys, contacts, messages, logs, onboarding documents and WhatsApp tokens. Backups are cleared within a further 35 days. You can ask for an export of your messages and contacts first.
4. We confirm by email when deletion is complete. Your WhatsApp Business Account belongs to you and is not deleted by us.

C. You connected through Facebook / Meta login

When a business connects WhatsApp through Meta's sign-up window, the Platform receives only the WhatsApp Business permissions the business approves; it does not store your personal Facebook profile. To remove the connection, go to Facebook Settings → Security → Business integrations and remove ASR's app, then email info@asrit.in if you also want us to delete any records we hold.

Contact

ASR ERP Solutions LLP, Jalandhar Bypass Chownk, Netaji Colony, Salem Tabri, Ludhiana, Punjab 141008, India · info@asrit.in · +91 98785 24354
Grievance Officer: Raj Narayan Thakur